PedBot

Founded 2020

Automate pharmacy sales and customer service conversations through official WhatsApp business accounts

You can use PedBot to automate sales and customer support for pharmacies through the official WhatsApp API. The system provides an automated virtual assistant called MarIA that guides customers through purchases, answers frequent questions, and routes complex requests to staff. You can connect your pharmacy management system to process orders directly in chat. It also allows you to segment your customer base, schedule reminders for continuous medication refills, run promotional broadcast campaigns, and view operational reports tracking sales, agent response times, and customer satisfaction.

What PedBot does

Route incoming WhatsApp messages to store attendantsSend automated refill reminders for continuous medicationProcess product orders via pharmacy ERP connectionsSegment customer contacts based on purchasing behaviorBroadcast promotional campaigns to customer segmentsTrack agent response speed and customer satisfaction ratingsCalculate lost revenue from missed WhatsApp inquiriesOfficial WhatsApp Business API setup and verified account validationMarIA artificial intelligence virtual assistant created for pharmaciesIntegration with pharmacy ERP software to process customer ordersAutomated reminder scheduling for recurring medication purchasesAudience segmentation for targeted promotional broadcast messagesOperational reporting tracking sales conversion, ruptures, and agent response timesAutomated pre-service triage and conversation routing to human attendants

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