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Enterprise Layer Intelligence
Categories/Help Desk & Support/Parloa
Parloa

Parloa

Founded by Malte Kosub in 2018

Build and deploy voice and chat agents for enterprise customer service interactions

Pricing model

Demo

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Parloa to build, manage, and scale automated customer service agents across voice and chat channels. The system lets your customer support teams design conversational flows without heavy technical requirements. It handles common inquiries like tracking delivery status, managing account subscriptions, booking reservations, and routing complex requests to human agents. By connecting directly with enterprise systems like SAP, it automates routine customer inquiries around the clock, tracks conversation performance, and reduces wait times while maintaining consistent quality across every contact channel.

What Parloa does

Design automated voice conversation flowsConnect customer service bots to enterprise CRM databasesConfigure live agent handoff protocolsAnalyze containment rates and resolution speedsTest dialog branches across multiple communication channelsMonitor customer sentiment during support interactionsLow-code interface for designing voice and chat conversational workflowsAutomated voice bots that handle incoming phone calls with natural pacingModel orchestration across voice, text, and external data sourcesLive agent escalation and routing for complex customer inquiriesSelf-improving conversation loop that adapts from historical interactionsDark journey analysis to locate customer service gaps and friction pointsDirect integration with SAP enterprise systems

Pricing breakdown

Pricing model: Book a demo

Frequently asked

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Parloa, conversational AI, voice AI, customer service automation, AI agents, contact center AI, chatbot, enterprise CX, call center automation, customer support AI, IVR automation, customer experience, virtual agents, voicebots, SAP integration