Numa

Founded by Tasso Roumeliotis in 2017

Answer customer calls and schedule service appointments for car dealerships

Pricing model

Demo

Rating

★ People love it

Time to value

Long Setup (> 1 day)

You can use Numa to manage inbound phone calls, text messages, and service appointments at automotive dealerships. The system answers incoming customer calls, looks up vehicle details in your dealer management system, and reserves service bay slots without double booking. It consolidates messages across departments into a unified inbox, drafts replies for service advisors, and flags dissatisfied customers before they submit negative reviews. Staff can also track unsold repair estimates, send follow-ups to recapture lost work, and handle customer communication on mobile devices.

What Numa does

Answer incoming service callsBook vehicle service appointmentsCheck repair order statuses in the DMSDetect and escalate dissatisfied customer casesFollow up on declined service recommendationsTranscribe and analyze phone conversationsAnswers incoming phone calls with real-time DMS repair order contextBooks service appointments directly into open bay schedulesConsolidates calls and text messages into a shared team inboxDetects unhappy customers in real time to catch bad reviews earlyGenerates drafted message responses for service lane advisorsIdentifies previously declined service estimates for customer follow-upRecords, transcribes, and analyzes sentiment across customer calls

Pricing breakdown

Pricing model: Book a demo

Tutorials & Demos

Frequently asked

RingLead DMS

SugarCRM

Want a tailored answer?

See whether Numa fits your stack.

Techbible weighs Numa against what you already pay for, your team shape, and the work that's actually happening. Free to start.

Side by side

Compare Numa

Search the catalog or pick a similar tool to compare pricing, features, and fit.

Or pick from similar tools

More in Help Desk & Support

All tools →

Chatbase

Build and deploy custom conversational agents across multiple communication channels

Gmelius

Manage shared team inboxes, triage incoming emails, and automate workflows directly inside Gmail

Mumble

Manage WhatsApp customer conversations, automate sales, and track website visitors from one shared inbox

Zendesk

Manage customer support requests, live chat, and automated tickets across multiple communication channels

Acquire

Manage customer conversations across chat, email, SMS, and live video in one workspace

Agentplace

Build interactive customer service agents that book appointments and take payments

AI Translations

Translate records, knowledge bases, and customer portals across your ServiceNow environment automatically

Aisera

Automate enterprise service requests, internal IT support, and customer inquiries with conversational agents