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Enterprise Layer Intelligence
Categories/Help Desk & Support/Missive
Missive

Missive

Founded by Philippe Lehoux in 2015

Manage shared inboxes and collaborate on team emails in real time

Pricing model

Free Trial

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Missive to manage shared team inboxes and coordinate customer communications in one shared space. It allows multiple teammates to view, chat about, and draft responses to emails internally before hitting send. You can turn incoming customer emails into actionable tasks, assign work, and check team capacity. Missive also includes automation rules for routine tasks, shared message templates, and an AI assistant that references CRM or Stripe data to write relevant replies and keep your daily operations completely aligned across departments.

What Missive does

Assign incoming emails to team membersChat privately with colleagues inside an email threadCo-author and edit email replies in real timeCreate automation rules for incoming messagesConvert customer emails into tracked tasksApply tags to organize email conversationsDraft email responses using an AI assistantShared team inboxes for managing incoming group mailInternal chat directly inside specific email discussionsShared real-time draft co-authoring before sendingEmail-to-task conversion with assignments and due datesTeam capacity tracking to monitor individual workloadsContext-aware AI assistant that references Stripe and CRM dataAutomated rules to process and organize repetitive messages

Pricing breakdown

Pricing model: Free trial

PlanList price
Starter (per user) (annual billing)$14 / mo, billed annually
Productive (per user) (annual billing)$24 / mo, billed annually
Business (per user) (annual billing)$36 / mo, billed annually

Frequently asked

StripeStripe

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Missive, shared inbox, email collaboration, team inbox, email management, internal chat, shared drafts, automated email rules, customer support email, collaborative inbox, team assignments, email delegation, shared templates, inbox workflow