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Enterprise Layer Intelligence
Categories/Help Desk & Support/Rippit
Rippit

Rippit

Founded 2013

Analyze customer support and sales conversations to identify churn risks and product feedback

Pricing model

Free Tier, Paid

You can use Rippit to analyze all your customer service and sales conversations across multiple channels. It connects directly with tools like Zendesk, Intercom, and Gong to evaluate customer sentiment, uncover churn risks, and pinpoint recurring product issues without manual transcript review. You can create automated agents that monitor chatbot performance, track resolution rates, and alert team members via Slack when accounts need intervention. Rippit also compiles conversational data into structured feedback to guide product roadmaps and generate personalized coaching notes for your customer support staff.

What Rippit does

Connect helpdesk and call recording accountsScan customer conversations for negative sentiment and churn indicatorsAudit chatbot answers to spot resolution failuresSend automated churn warning notifications to SlackGroup support tickets by product request themesGenerate performance feedback and coaching summaries for agentsRun ad hoc queries across conversation logs using worksheetsAnalyzes every single customer interaction across support and sales channelsCustomizable automated agents for churn alerts and product feedback trackingContinuous chatbot conversation monitoring to identify coverage gaps and wrong answersDirect integrations with major helpdesks and conversation recordersAutomated coaching notes and feedback generation for support agentsSupport for multiple underlying AI models including Anthropic, Google, and OpenAIAd hoc conversation analysis using interactive worksheets

Pricing breakdown

Pricing model: Free tier, Paid

PlanList price
FreeFree
Starter$185 / mo
Growth$495 / mo

Frequently asked

ZendeskZendeskIntercomIntercomGongGongGranolaGranolaSlackSlack

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Rippit, conversation analytics, customer support analysis, churn detection, chatbot monitoring, sentiment analysis, Zendesk, Intercom, Gong, customer experience, QA coaching, transcript analysis, customer intelligence, operational metrics, voice of customer