Lance

Founded by Caleb Chan

Automate hotel front desk calls, housekeeping assignments, and staff scheduling with collaborative agents

Pricing model

Demo

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Lance to manage day-to-day hotel operations through specialized virtual assistants. The system answers incoming guest phone calls around the clock, handles booking inquiries, and responds to routine questions. It also coordinates housekeeping boards, directs room turnover schedules, and assigns work orders to on-site staff. Hotel managers can generate employee shifts based on property occupancy and incoming guest volume. Lance also handles guest messaging and preventive maintenance tracking, allowing front desk teams to spend more time directly assisting in-person guests.

What Lance does

Answer incoming guest phone callsAssign room turnover tasks to housekeeping staffGenerate staff work schedulesCreate maintenance work ordersSend automated guest text messagesUpdate reservation detailsBuild custom AI agents for hotel workflowsAnswers hotel front desk phone calls around the clockTakes guest requests and updates reservation detailsAutomates housekeeping boards and room assignmentsBuilds labor schedules based on property occupancy and demandTracks preventive maintenance work ordersEnables two-way guest messagingAllows custom agent building for specific hotel workflows