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Enterprise Layer Intelligence
Categories/Help Desk & Support/Kustomer
Kustomer

Kustomer

Founded by Brad Birnbaum in 2015

Manage customer service conversations and automate support workflows across multiple communication channels

Pricing model

Demo

Rating

★ People love it

Time to value

Moderate Setup (1-3 hours)

You can use Kustomer to manage customer support requests across multiple channels from a single workspace. It combines CRM data with automated workflows and AI agents to handle common inquiries without human intervention. Your support team can review full customer histories, track orders, and coordinate responses across email, chat, and social messaging. The platform also offers visual reporting tools to evaluate team performance, monitor resolution times, and design custom support journeys using no-code setup tools.

What Kustomer does

Resolve incoming customer support ticketsAutomate repetitive support repliesTrack agent response time and resolution ratesConnect third-party apps and CRM dataBuild automated routing workflowsReview complete customer interaction historiesGenerate customer experience performance reportsOmnichannel conversation management across email, chat, and social appsUnified customer timeline showing complete interaction historyAutomated AI agents that resolve incoming support questionsNo-code visual journey builder for support automationReal-time analytics and agent performance dashboardsContextual agent workspace with integrated CRM dataPre-built turnkey apps and integrations

Pricing breakdown

Pricing model: Book a demo

Frequently asked

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Kustomer, customer service, CRM, support ticketing, omnichannel support, AI agents, chat automation, customer experience, live chat, workflow automation, customer data, reporting analytics, support desk