Kustomer

Founded by Brad Birnbaum in 2015

Manage customer support conversations and CRM data across all channels

Cost

Demo

Rating

★ People love it

Time to value

Moderate Setup (1-3 hours)

You can use Kustomer to handle customer support across email, chat, social media, and other channels from one place. It combines a CRM with support tools so agents see full customer history during conversations. You can automate repetitive tasks with workflows, let AI agents handle common questions without human involvement, track team performance with real-time reporting, and connect your existing tools through integrations. It's built for B2C and B2B companies wanting to tie customer service to revenue outcomes.

What Kustomer does

Respond to customer messages across email, chat, and social from a single inboxAutomate ticket routing and tagging based on message contentSet up AI agents to handle common questions without human agentsView a customer's full purchase and support history before replyingBuild workflows that trigger actions when specific conditions are metGenerate reports on agent response times and customer satisfaction scoresIntegrate external tools like Shopify or Stripe to pull order data into ticketsEscalate AI-handled conversations to human agents when neededAI agent that resolves complex customer requests using full customer history without human involvementUnified customer timeline showing every past order, interaction, and note in one viewNo-code workflow builder to automate repetitive support tasksReal-time agent performance dashboard visible to agents and managersGoal-oriented AI that optimizes every action toward a specific business outcome like retention or revenueOmnichannel inbox combining email, chat, social, SMS, and voice in one placeBuilt-in CRM so support agents see customer data without switching toolsHuman-in-the-loop controls to review and override AI decisions