You can use Keeping to turn your Google Workspace into a shared inbox and help desk for your team. It allows you to assign incoming support emails to specific teammates, track resolution status, and add private internal notes without leaving Gmail. You can prevent duplicate replies by seeing when colleagues are responding in real time, build reusable email templates for fast answers, and categorize tickets using custom tags. It also generates reports to monitor team response times, volume, and resolution speed across shared mailboxes.
What Keeping does
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Pricing model: Free trial
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