You can use Ivy.ai to deploy generative chatbots that answer student, patient, and citizen questions across websites and communication channels. The service automatically crawls your public websites and knowledge bases to train bots directly on your existing institutional documentation. You can handle inquiries through web chat, SMS, phone systems, and email in over 100 languages. It also routes complex questions directly to IT ticketing systems or human agents, and connects to enterprise systems like CRMs to look up user records and personalize interactions.
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