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Enterprise Layer Intelligence
Categories/Help Desk & Support/Inkeep
Inkeep

Inkeep

Founded 2023

Deploy automated support agents and assistants using no-code workflows or developer code

You can use Inkeep to build and deploy customer experience agents across your support channels. It connects your product documentation, knowledge base, CRM records, and billing data to answer customer questions automatically. Technical teams can write agents using the TypeScript SDK, while non-technical teams can configure workflows with a visual drag-and-drop builder with full two-way synchronization. Inkeep can also assist human support reps directly in Slack, generate documentation updates, open pull requests on GitHub, and trigger automated tasks when tickets close.

What Inkeep does

Draft customer support replies with full account contextSearch product documentation and knowledge basesOpen GitHub pull requests with new documentation updatesCoordinate multiple specialized sub-agents for support resolutionSynchronize agent code between a visual editor and TypeScriptTrigger workflows automatically on ticket closure or incoming webhooksRequire human approval before sending AI-drafted responsesTwo-way synchronization between no-code visual builder and TypeScript developer SDKUnified search across product documentation, FAQs, and developer guidesAutomated coworker bot directly within Slack for support staffAutonomous documentation scanning to detect knowledge gaps and open GitHub pull requestsMulti-agent orchestration that delegates complex user issues to specialized sub-agentsHuman approval workflows for customer-facing drafts and suggestionsEvent-based agent triggering via webhooks and schedules

Frequently asked

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Inkeep, customer experience, customer support agents, AI coworker, Slack bot, knowledge base search, TypeScript SDK, no-code builder, ticket deflection, automated documentation, CRM integration, GitHub integration