You can use Hiver to run customer support and manage shared team inboxes directly within Gmail. Instead of switching between multiple external dashboards, team members can assign incoming emails, track ticket statuses, and write internal notes next to customer conversations. You can set up automated routing rules, monitor response times, and review team performance analytics. It also includes live chat, a knowledge base builder, and multi-channel ticketing across email and chat, allowing support teams to collaborate on client requests from their daily inbox.
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