Use cases
Inventory
Find every tool, owner, seat, and cost.
Savings
Catch waste, overlap, and renewals early.
Access
Onboard and offboard across your stack.
Context
Map how people, tools, spend, and agents connect.
For
Founders
Protect runway by seeing every tool and cost.
Engineering
Control AI usage, access, and provider spend.
Finance
Reconcile software spend and find waste.
Operations
Keep inventory, access, and renewals current.
Resources & company
Resources
Guides and practical software insights.
Manifesto
Why software operations need a new model.
Press
Company news and media resources.
Partners
Build and grow with ELI.
IntegrationsStacksTools
Talk to a humanDiscover my stack
IntegrationsStacksTools
Discover my stackTalk to a human

Company

  • Home
  • Manifesto
  • Talk to us
  • Partners

Help

  • Terms of service
  • Privacy policy
  • Docs

Product

  • Inventory
  • Savings
  • Access
  • Context

For teams

  • Founders
  • Engineering
  • Finance
  • Operations

Explore

  • Integrations
  • Tools
  • Stacks
  • Startup credits
  • Articles

Socials

  • LinkedIn
  • Instagram
  • TikTok
  • YouTube
Enterprise Layer Intelligence
Categories/Customer Service and Support/Gorgias Cortex
Gorgias Cortex

Gorgias Cortex

Founded by Romain Lapeyre in 2015

Manage ecommerce customer support and sales from one AI inbox

Pricing model

Free trial, Paid

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Gorgias to handle all customer conversations for your ecommerce store from a single inbox. It connects email, chat, SMS, Instagram, and Facebook into one view with live Shopify data. An AI agent automatically resolves up to 60% of routine support tickets, while also helping shoppers find products and complete purchases. You can cancel orders, issue discounts, and upsell directly inside conversations. It integrates with Shopify, Recharge, Klaviyo, Yotpo, and 300+ other apps.

What Gorgias Cortex does

Reply to customer emails, chats, and social messages from one unified inboxSet up AI automation rules to resolve repetitive tickets without agent involvementPull up order details from Shopify while inside a customer conversationApply discount codes or process returns directly from the helpdesk interfaceAssign and route tickets to the right team members automaticallyGenerate reports showing revenue created by the support teamConnect tools like Klaviyo, Recharge, and Yotpo with one-click integrationsCoach support agents with real-time AI suggestions during live conversationsAI agent automatically resolves up to 60% of routine support tickets without human involvementSingle inbox combines email, chat, SMS, WhatsApp, Instagram, and Facebook conversationsLive Shopify data pulls up orders, customers, and products directly inside ticketsAgents can cancel orders, apply discounts, or upsell inside a conversation without switching tabsShopping assistant proactively recommends products to shoppers during browsingRevenue attribution reporting shows how much money the support team generatesAI coaching gives agents real-time tips to improve responses with each conversationSeamless handoff from AI to human agents with full conversation context preserved

Pricing breakdown

Pricing model: Free trial, Paid

PlanList price
Starter$40 / mo
Basic$90 / mo
Pro$550 / mo
Advanced$1,430 / mo

Tutorials & Demos

Frequently asked

LoomLoomShopifyShopifyBigCommerceBigCommerceWooCommerceWooCommerceGmailGmailMicrosoft OutlookMicrosoft OutlookAttentiveAttentiveYotpoYotpoWhatsAppWhatsAppKlaviyoKlaviyoOkendoOkendoZapierZapier

Want a tailored answer?

See whether Gorgias Cortex fits your stack.

Techbible weighs Gorgias Cortex against what you already pay for, your team shape, and the work that's actually happening. Free to start.

Side by side

Compare Gorgias Cortex

Search the catalog or pick a similar tool to compare pricing, features, and fit.

Or pick from similar tools

More in Customer Service and Support

All tools →
Landbot

Landbot

Create conversational chatbots without coding.

Ada

Ada

An AI customer service platform that automates support across chat, voice, email, and more.

Alchemer

Alchemer

A tool for turning customer feedback into actionable insights.

AnyDesk

AnyDesk

Access and control remote computers from any device anywhere

Bot247

Bot247

Deploy custom AI-powered conversational chatbots and digital showcases in minutes to automate customer support and brand engagement.

ChurnZero

ChurnZero

Helps customer success teams reduce churn.

Dixa

Dixa

Handle customer support across chat, email, phone, and social from one workspace

Fernand

Fernand

Manage customer support across all your communication channels from a single inbox

Gorgias, ecommerce customer support, AI helpdesk, Shopify customer service, omnichannel inbox, AI agent, support automation, live chat, SMS support, conversational commerce, customer support software, helpdesk, Shopify integration, order management, revenue attribution