Gorgias Cortex

Founded by Romain Lapeyre in 2015

Manage ecommerce customer support and sales from one AI inbox

Cost

Free trial, Paid

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Gorgias to handle all customer conversations for your ecommerce store from a single inbox. It connects email, chat, SMS, Instagram, and Facebook into one view with live Shopify data. An AI agent automatically resolves up to 60% of routine support tickets, while also helping shoppers find products and complete purchases. You can cancel orders, issue discounts, and upsell directly inside conversations. It integrates with Shopify, Recharge, Klaviyo, Yotpo, and 300+ other apps.

What Gorgias Cortex does

Reply to customer emails, chats, and social messages from one unified inboxSet up AI automation rules to resolve repetitive tickets without agent involvementPull up order details from Shopify while inside a customer conversationApply discount codes or process returns directly from the helpdesk interfaceAssign and route tickets to the right team members automaticallyGenerate reports showing revenue created by the support teamConnect tools like Klaviyo, Recharge, and Yotpo with one-click integrationsCoach support agents with real-time AI suggestions during live conversationsAI agent automatically resolves up to 60% of routine support tickets without human involvementSingle inbox combines email, chat, SMS, WhatsApp, Instagram, and Facebook conversationsLive Shopify data pulls up orders, customers, and products directly inside ticketsAgents can cancel orders, apply discounts, or upsell inside a conversation without switching tabsShopping assistant proactively recommends products to shoppers during browsingRevenue attribution reporting shows how much money the support team generatesAI coaching gives agents real-time tips to improve responses with each conversationSeamless handoff from AI to human agents with full conversation context preserved