Gainsight

Founded by Nick Mehta in 2013

Manage customer success, product experience, and retention in one place

Cost

Demo

Rating

★ People love it

Time to value

Long Setup (> 1 day)

You can use Gainsight to track customer health scores, manage renewals, and reduce churn by monitoring how customers engage with your product. It helps customer success teams spot at-risk accounts, automate outreach based on usage data, and build playbooks for onboarding and expansion. You can also collect in-app feedback, run NPS surveys, and analyze product adoption metrics. It connects customer data from multiple sources to give teams a full picture of each account's status and needs.

What Gainsight does

Create and assign tasks to CSMs when a customer health score dropsSet up automated renewal reminder sequences 90, 60, and 30 days outBuild in-app surveys to collect product feedback from active usersConfigure health score rules using CRM, support, and usage dataGenerate account-level reports showing feature adoption over timeCreate customer segments based on usage behavior and contract sizeAutomate onboarding checklists and milestone tracking for new customersMap customer journey stages and assign playbooks to each stageCustomer health scoring based on product usage and engagement dataAutomated playbooks that trigger actions when accounts hit risk thresholdsIn-app surveys and NPS collection directly inside your productRenewal and expansion pipeline tracking tied to customer dataTimeline view of all customer interactions and history in one placeProduct analytics showing which features customers actually use360-degree customer account view aggregating data from multiple toolsCockpit task management for customer success managers to prioritize work