Enegma

Founded by Sameer Mahajan in 2024

Automate customer support actions across voice and chat channels

Pricing model

Demo

Rating

★ Mixed Reviews

Time to value

Requires Expertise

You can use Enegma to automatically handle and resolve customer support requests across voice calls, emails, and chat messages. The system detects incoming customer signals, understands user intent, and carries out necessary backend actions without manual human intervention. For instance, it can pre-fill insurance claim forms, perform network line diagnostic checks, issue service billing credits, or investigate disputed banking charges using past account records. By maintaining complete customer context across every interaction, it helps support operations cut repeat contacts and resolve issues much faster.

What Enegma does

Extract intent from customer emails and chat ticketsVerify merchant data against card network transaction logsSubmit pre-filled insurance claims for rapid assessmentExecute remote network health diagnosticsIssue billing credits directly to user accountsTrack customer history across multiple contact channelsUnderstands user intent from incoming voice calls and chat messagesPre-fills insurance claim forms using existing account and trip dataPerforms automated line-health checks and applies remote fixes for telecom issuesMatches card transaction details to clarify billing disputes automaticallyApplies account credits and changes subscription plans based on support issuesMaintains full conversation context across voice, chat, and email channels

Pricing breakdown

Pricing model: Book a demo

Tutorials & Demos

Frequently asked

Custom API Webhooks, Internal Database Connectors, CRM Sync (Salesforce/HubSpot), Telephony Providers, Billing Systems (Stripe/Zuora), Ticketing Systems (Zendesk), REST API for backend systems, Custom Webhooks, Voice/Telephony Gateways, CRM Data Connectors, Insurance Core Systems, Custom API — For backend system connectivity, CRM Integration — Syncs with customer databases, Voice Gateways — Connects to telephony infrastructure, Banking Core Systems — For financial transaction automation, Billing Systems — For automated credit issuance, RESTful APIs, Webhooks, Banking Core Systems, Telecom Billing Systems, Email (SMTP/IMAP), Chat Widgets, Unverified CRM Connectors, Stripe, Razorpay, CRM Connectors, Voice Gateways, Voice/Telephony providers, Insurance CRM systems, Email gateways, Custom API Endpoints, Banking Ledgers, CRM Webhooks

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