Dixa

Founded by Mads Fosselius in 2015

Handle customer support across chat, email, phone, and social from one workspace

Cost

Demo

Rating

★ People love it

Time to value

Moderate Setup (1-3 hours)

You can use Dixa to manage all customer service channels in one place. It includes an AI agent called Mim that automatically handles refunds, order tracking, and common questions without human agents. Human agents get full customer history, order details, and AI-suggested replies in one screen. You can set up automatic conversation routing by skill, language, or priority without coding. Built-in QA scoring reviews every conversation automatically, and analytics surface trends before they become problems.

What Dixa does

Automatically respond to common order tracking and refund questions via chat and emailRoute incoming conversations to the right agent based on skill, language, or priority rulesScore agent conversations against QA criteria without manual reviewSuggest replies to agents based on your knowledge base and customer historySurface full customer order and conversation history when an agent opens a conversationHandle multi-brand customer inquiries with the right store and currency context loaded automaticallyGenerate performance reports across all support channels in real timeHand off AI-handled conversations to human agents with full context includedAI agent Mim resolves up to 80% of customer inquiries without human involvementAll channels (phone, email, chat, WhatsApp, social) in a single workspace from day oneAutomatic conversation routing by skill, language, VIP status, or custom rules without codingAgent workspace shows full order history, past conversations, and AI-suggested replies in one screenAuto-QA scores every conversation against your criteria automaticallyAI Co-Pilot suggests replies, translates messages, and surfaces knowledge articles mid-conversationNative voice support built in, not added as a moduleMulti-brand and multi-store setups with automatic store, currency, and context detection