DigitalGenius

Founded by Bogdan Maksak in 2014

Automate ecommerce customer support resolutions across chat, email, and voice channels

Pricing model

Demo

Rating

★ People love it

Users

5K+

Time to value

Immediate

You can use DigitalGenius to handle common ecommerce customer support requests automatically without human intervention. It connects to your existing store backend and support tools to track order status, modify active orders, process returns, and update delivery details. The system also uses image recognition to review damaged product photos and approve warranty claims. By orchestrating conversations across chat, email, and voice, it executes multi-step workflows like issuing replacements or modifying subscription orders directly within your business systems.

What DigitalGenius does

Track order status and delivery updatesProcess product returns and exchangesModify active order details and addressesVerify product damage using image recognitionReschedule recurring subscription deliveriesAnswer shipping policy questions automaticallyIssue replacements for missing parcelsLocates packages and issues replacements for lost deliveries automaticallyProcesses self-service product returns directly through chat interfacesEnables round-the-clock order modifications and address updatesUses image recognition to evaluate damaged items and confirm warranty claimsManages recurring subscription dates and cancellation prevention flowsProvides prebuilt ecommerce workflows for routine customer inquiriesOrchestrates multi-turn customer conversations across email, chat, and voice

Pricing breakdown

Pricing model: Book a demo

Frequently asked

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