Delighted

Founded by Corey Thomas in 2013

Collect customer satisfaction feedback using NPS surveys quickly

Cost

Free Tier

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Delighted to run customer satisfaction surveys, primarily using the Net Promoter Score (NPS) format, to collect feedback from your customers. It lets you send surveys via email, SMS, or embedded links, then automatically gather and display responses in a dashboard. You can segment feedback, track scores over time, set up automated follow-up questions, and integrate results with tools like Slack or Salesforce to share insights across your team.

What Delighted does

Create and send NPS surveys to a customer listSet up automated survey triggers based on customer eventsView and filter feedback responses in a live dashboardSend low-score alerts to Slack or emailExport survey results to a CSV fileSegment survey responses by customer tags or propertiesSchedule recurring satisfaction surveys to track trends over timeSend NPS surveys via email, SMS, or web linkAutomatically follow up with different questions based on score givenReal-time dashboard showing score trends over timeSegment feedback by customer attributes like plan type or locationPush survey results directly into Slack channelsExport raw feedback data to CSV or connected CRM toolsRun multiple survey types including NPS, CSAT, and eNPS

Pricing breakdown

PlanPrice10 seats / yr

Free$0—

Premium$224.00 / mo$26,880

Premium Plus$449.00 / mo$53,880

Annual estimates assume continuous billing at the listed list price. Volume discounts typical above 50 seats.

Frequently asked

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