Decagon

Founded by Jesse Zhang in 2024

Automate customer support conversations across chat, voice, and email using custom agents

Pricing model

Demo, Paid

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Decagon to build and run automated support agents across voice, chat, and email channels. Instead of using complex code, you define workflows with natural language instructions to handle customer inquiries, update records, and process complex requests. The system conducts automated testing, simulates conversations at scale, and runs live experiments to keep responses accurate. When conversations require human judgment, it hands off full context to human representatives, while generating analytics to assist you in tracking customer trends.

What Decagon does

Draft customer support workflows in natural languageConfigure automated voice call handlingSimulate customer conversations for quality assuranceExecute live A/B tests on conversational responsesTransfer open tickets to live human agentsAnalyze deflection rates and customer satisfaction metricsAutomate email ticket categorization and resolutionNatural language Agent Operating Procedures to define workflowsOmnichannel coverage unifying chat, voice, and email channelsSpoken dialog management for human-like phone interactionsAutomated conversation simulations to validate behavior before launchLive A/B testing to compare different response flowsFull context handoffs to live human agents when neededVoice of the Customer analytics and reporting dashboards

Pricing breakdown

Pricing model: Book a demo

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