You can use Cohere to guide users directly on their screens and automatically resolve incoming customer support requests. It connects to your existing help center articles and previous ticket history to generate accurate answers for customer questions across chat, email, and SMS. Support agents can visually assist customers in real time with instant, no-download cobrowsing during phone calls or live chat sessions. The system also automatically routes incoming tickets, suggests responses for your agents, and identifies recurring issues or content gaps across your knowledge base.
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