Avaamo

Founded by Ram Menon in 2014

Deploy voice and chat agents to automate customer service interactions and phone calls

Pricing model

Demo

Rating

★ People love it

Time to value

Requires Expertise

You can use Avaamo to deploy automated voice and chat agents that handle inbound support calls and customer inquiries. The system replaces traditional interactive voice response menus, automatically identifying caller intent to schedule appointments, process payments, and answer routine questions. For human representatives, it provides live guidance during calls and scores conversations automatically for compliance and resolution quality. It also analyzes full call records, helping you track service trends and pinpoint operational issues across your healthcare, workplace, or enterprise support teams without manual review.

What Avaamo does

Transcribe and evaluate phone calls for quality assuranceAnswer incoming customer support calls automaticallyRoute callers to appropriate departments based on spoken requestsProvide live coaching suggestions to phone support agentsProcess customer payments and appointment bookings through voiceAnalyze conversation transcripts to detect customer trendsSync patient conversation data with electronic health record systemsReplaces traditional IVR touch-tone menus with voice understandingAutomates end-to-end caller workflows like appointment booking and paymentsProvides live on-screen coaching to human agents during complex customer callsScores call interactions automatically against compliance and quality benchmarksAnswers workplace IT and human resources inquiries without human involvementConnects directly with healthcare electronic health records like Epic and Cerner

Pricing breakdown

Pricing model: Book a demo

Tutorials & Demos

Frequently asked

EPIC

Want a tailored answer?

See whether Avaamo fits your stack.

Techbible weighs Avaamo against what you already pay for, your team shape, and the work that's actually happening. Free to start.

Side by side

Compare Avaamo

Search the catalog or pick a similar tool to compare pricing, features, and fit.

Or pick from similar tools

More in Help Desk & Support

All tools →

Chatbase

Build and deploy custom conversational agents across multiple communication channels

Gmelius

Manage shared team inboxes, triage incoming emails, and automate workflows directly inside Gmail

Landbot

Create conversational chatbots without coding.

Mumble

Manage WhatsApp customer conversations, automate sales, and track website visitors from one shared inbox

Zendesk

Manage customer support requests, live chat, and automated tickets across multiple communication channels

Acquire

Manage customer conversations across chat, email, SMS, and live video in one workspace

Ada

An AI customer service platform that automates support across chat, voice, email, and more.

Agentplace

Build interactive customer service agents that book appointments and take payments