Avaamo

Founded by Ram Menon in 2014

Automate, coach, and analyze contact center calls using AI voice agents

Cost

Demo

Rating

★ People love it

Time to value

Requires Expertise

You can use Avaamo to replace traditional IVR systems with AI voice agents that handle inbound calls end-to-end — scheduling appointments, processing payments, answering questions, and authenticating callers without a human agent. It also provides real-time coaching for live agents during complex calls, automatically scores 100% of calls for quality and compliance, and lets you query conversation data in plain English to find what's driving customer experience issues. It integrates with healthcare systems like Epic and Cerner.

What Avaamo does

Answer inbound calls and resolve requests without transferring to a human agentAuthenticate callers and understand their intent at the start of each callScore every recorded call for compliance, empathy, and resolution qualityProvide live on-screen coaching prompts to agents during active callsPull conversation insights by querying call data in plain EnglishSchedule patient appointments and process prescription refills via voiceReduce live agent transfer rates by handling routine queries end-to-endDeploy AI voice agents across healthcare, HR, and customer support departmentsAI Operator replaces IVR by understanding caller intent and resolving requests before routingReal-time agent coaching during live calls for complex or high-value situationsAutomatic scoring of 100% of calls against compliance, empathy, and resolution criteriaPlain-English querying of conversation data across all callsNative integration with Epic and Cerner for healthcare patient scheduling and refillsAI agents that handle full call flows including payments, scheduling, and authenticationWorks alongside existing contact center infrastructure without full replacement