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Enterprise Layer Intelligence
Categories/Help Desk & Support/XMReality
XMReality

XMReality

Founded by Jörgen Remmelg in 2007

Guide customers and technicians remotely through live video calls using augmented reality

Pricing model

Free Trial

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use XMReality to assist field technicians and customers through live video calls without requiring app downloads. The system sends a simple text message link that opens directly on any smartphone browser. During calls, you can use augmented reality guidance tools like hands-overlay, pointers, and visual annotations to show exact steps. It also automatically records sessions, generates call reports, transcribes conversations with AI, and works across mobile devices, desktops, and smart glasses.

What XMReality does

Send video support call links via text messagePoint to specific parts on a customer's live camera feedOverlay hand gestures onto the remote user's screenCapture high-resolution still images during a live callGenerate automated call transcripts and summariesSave call recordings directly to cloud storage or OneDriveTag call topics for support session documentationWeb-based video calls requiring no downloads or app installationsHands-overlay guidance to demonstrate physical repair steps on screenReal-time visual annotations and virtual pointers on live videoAutomatic AI-generated call transcripts and topic taggingSmart glasses compatibility for hands-free field operationsHigh-quality pause to inspect small details and serial numbers clearlyAutomatic generation of detailed call documentation and session reports

Pricing breakdown

Pricing model: Free trial

PlanList price
Basic (per user) (annual billing)$35 / mo, billed annually
Basic (per user)$42 / mo
Professional (per user) (annual billing)$68 / mo, billed annually
Professional (per user)$78 / mo

Frequently asked

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XMReality, remote visual assistance, augmented reality support, video guidance, remote assistance, technical support, hands overlay, AR annotations, smart glasses support, field service support, customer support video, remote troubleshooting