Use cases
Inventory
Find every tool, owner, seat, and cost.
Savings
Catch waste, overlap, and renewals early.
Access
Onboard and offboard across your stack.
Context
Map how people, tools, spend, and agents connect.
For
Founders
Protect runway by seeing every tool and cost.
Engineering
Control AI usage, access, and provider spend.
Finance
Reconcile software spend and find waste.
Operations
Keep inventory, access, and renewals current.
Resources & company
Resources
Guides and practical software insights.
Manifesto
Why software operations need a new model.
Press
Company news and media resources.
Partners
Build and grow with ELI.
IntegrationsStacksTools
Talk to a humanDiscover my stack
IntegrationsStacksTools
Discover my stackTalk to a human

Company

  • Home
  • Manifesto
  • Talk to us
  • Partners

Help

  • Terms of service
  • Privacy policy
  • Docs

Product

  • Inventory
  • Savings
  • Access
  • Context

For teams

  • Founders
  • Engineering
  • Finance
  • Operations

Explore

  • Integrations
  • Tools
  • Stacks
  • Startup credits
  • Articles

Socials

  • LinkedIn
  • Instagram
  • TikTok
  • YouTube
Enterprise Layer Intelligence
Categories/CRM/Vitally
Vitally

Vitally

Founded 2017

Track customer health scores, automate success playbooks, and manage account milestones

You can use Vitally to centralize customer data, manage accounts, and improve retention for your business. It tracks dynamic health scores across customer lifecycle stages and surfaces key indicators of churn risk or expansion opportunities. You can set up automated playbooks to assign tasks, draft communications, and run onboarding projects. It also lets you build collaborative docs and shared plans with clients, connect your calendar for meeting tracking, collect feedback through custom surveys, and analyze team performance using customizable reporting dashboards.

What Vitally does

Calculate dynamic customer health scoresBuild automated workflow playbooks for team tasksCreate shared project plans for customer onboardingGenerate AI summaries from meeting transcripts and support notesDistribute NPS and customer satisfaction surveysBuild performance dashboards to monitor customer retentionTrack meeting attendance and client communication historyDynamic customer health scores based on lifecycle stage or segmentAutomated playbooks for task creation and CSM assignmentShared collaborative docs for mutual success planning with clientsInstant AI summaries of notes, transcripts, and ticketsCustom survey distribution for NPS and real-time feedbackAgile project management for tracking customer onboarding milestonesCalendar integration for meeting scheduling and attendance trackingCustomizable dashboards for monitoring retention and team KPIs

Frequently asked

MixpanelMixpanelZapierZapierClaudeClaude

Want a tailored answer?

See whether Vitally fits your stack.

Techbible weighs Vitally against what you already pay for, your team shape, and the work that's actually happening. Free to start.

Side by side

Compare Vitally

Search the catalog or pick a similar tool to compare pricing, features, and fit.

Or pick from similar tools

More in CRM

All tools →
HubSpot

HubSpot

Manage incoming leads, track sales deals, and send automated email campaigns

Folk

Folk

Manage sales pipelines, enrich contact details, and send personalized follow-up emails across channels

Hearth AI

Hearth AI

Manage your personal and professional relationships and remember important details about people

Pipedrive

Pipedrive

Track visual sales pipelines, automate follow-up emails, and forecast revenue growth

Streak

Streak

Manage sales pipelines, contacts, and email tracking directly inside Gmail

Table AI

Table AI

Sync contacts, meetings, and conversations across multiple channels to maintain professional relationships

absolute labs

absolute labs

Engage crypto consumers across ecommerce stores and apps using blockchain data

Affinity

Affinity

Manage investment deal flow and investor relationships automatically

Vitally, customer success, customer health score, churn prevention, onboarding playbooks, account management, customer analytics, client collaboration, NPS surveys, QBR management, CSM workspace, renewal tracking, customer lifecycle, B2B SaaS, customer communication