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Enterprise Layer Intelligence
Categories/Help Desk & Support/Viewabo
Viewabo

Viewabo

Founded 2024

View customer phone cameras to troubleshoot repairs remotely

Pricing model

Free Trial

Rating

★ People love it

Time to value

Immediate

You can use Viewabo to diagnose customer issues remotely by looking through their smartphone cameras in real time without downloading an app. When someone reports an equipment failure or requires technical support, you send them a web link via text or email. Once opened in their browser, their mobile camera streams live video directly to your desktop. This lets support agents and field service dispatchers inspect physical products, confirm whether a technician visit is needed, and guide customers through step-by-step repairs on the spot.

What Viewabo does

Send browser-based video session links to customersView live mobile camera video feeds on desktopGuide customers step-by-step through physical fixesVerify broken hardware components before dispatching techniciansAssess warranty claims through real-time videoTriage technical field service tickets remotelySend a live camera link via SMS, email, or chatRuns directly in mobile web browsers without installing any appStreams live smartphone video back to desktop support agentsCompatible with modern iOS and Android mobile camerasUnlimited seats with usage-based session pricingEncrypted remote video sessions for enterprise data privacy

Pricing breakdown

Pricing model: Free trial

PlanList price
Starter (annual billing)$79 / mo, billed annually
Starter$99 / mo
Growth (annual billing)$199 / mo, billed annually
Growth$249 / mo
Scale (annual billing)$399 / mo, billed annually
Scale$499 / mo

Frequently asked

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Viewabo, visual support, remote visual assistance, field service video, remote camera support, live video diagnosis, technician dispatch reduction, smartphone camera streaming, remote inspection, equipment troubleshooting, video support link, appless video support, hardware customer support, browser video streaming, warranty inspection