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Enterprise Layer Intelligence
Categories/Help Desk & Support/Verint
Verint

Verint

Founded 1994

Automate customer experience workflows with AI, analytics, and workforce management

Pricing model

Demo

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Verint to automate customer experience workflows by embedding agentic AI directly into your existing contact center and enterprise systems. It brings together AI, automation, and analytics to improve customer interactions, manage workforce engagement, and gain insights from CX data. The platform helps reduce operational costs, increase agent capacity, and enhance customer satisfaction by automating tasks like self-service, agent assistance, and quality management.

What Verint does

Automate repetitive customer service tasksProvide real-time agent guidance and knowledgeForecast staffing needs for contact centersSchedule agent shifts and manage workloadsEvaluate call quality automaticallyGenerate interaction summaries post-callAnalyze customer sentiment from conversationsManage customer journey touchpointsEmbeds agentic AI into CX workflowsIntegrates with existing contact center systemsAutomates self-service conversationsProvides real-time agent assistance (copilots)Automates quality management processesOptimizes workforce engagement and schedulingUnifies customer engagement data (CX Data Hub)Offers comprehensive CX analytics

Pricing breakdown

Pricing model: Book a demo

Frequently asked

CRM systems, Workforce Engagement systems, Enterprise systems

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Verint, CX Automation Platform, contact center AI, customer experience, AI automation, analytics, workforce engagement, agent assist, quality management, self-service, compliance, customer journey optimization, virtual assistants, agent copilots, operational efficiency, cost reduction, customer churn, data hub, agentic orchestration