Use cases
Inventory
Find every tool, owner, seat, and cost.
Savings
Catch waste, overlap, and renewals early.
Access
Onboard and offboard across your stack.
Context
Map how people, tools, spend, and agents connect.
For
Founders
Protect runway by seeing every tool and cost.
Engineering
Control AI usage, access, and provider spend.
Finance
Reconcile software spend and find waste.
Operations
Keep inventory, access, and renewals current.
Resources & company
Resources
Guides and practical software insights.
Manifesto
Why software operations need a new model.
Press
Company news and media resources.
Partners
Build and grow with ELI.
IntegrationsStacksTools
Talk to a humanDiscover my stack
IntegrationsStacksTools
Discover my stackTalk to a human

Company

  • Home
  • Manifesto
  • Talk to us
  • Partners

Help

  • Terms of service
  • Privacy policy
  • Docs

Product

  • Inventory
  • Savings
  • Access
  • Context

For teams

  • Founders
  • Engineering
  • Finance
  • Operations

Explore

  • Integrations
  • Tools
  • Stacks
  • Startup credits
  • Articles

Socials

  • LinkedIn
  • Instagram
  • TikTok
  • YouTube
Enterprise Layer Intelligence
Categories/Help Desk & Support/Clad
Clad

Clad

Triage customer support conversations, investigate root causes, and draft resolution tickets for approval

Pricing model

Demo

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Clad to triage inbound support conversations from Slack, Discord, and email into an organized queue. The system automatically categorizes incoming reports, assigns owners, and investigates root causes by checking data across GitHub, Stripe, and backend systems. It drafts customer replies with supporting evidence and prepares ready-to-file tickets for Linear. Support agents review and approve every suggested response before anything reaches a user. This helps teams resolve technical issues quickly and connect engineering context directly to customer support tickets.

What Clad does

Assign incoming support tickets to team membersVerify refund claims using Stripe payment dataSearch GitHub commit histories for breaking changesCreate detailed bug tickets in LinearDraft customer support replies with attached evidenceDeduplicate customer issues across Slack and DiscordReview and approve automated draft repliesPulls customer messages from Slack, Discord, Teams, and email into a single inboxCategorizes tickets and assigns owners automatically upon message arrivalInspects Stripe billing data and webhooks to verify payment issues and refundsTraces software bugs and regressions directly through GitHub repositories and diffsGenerates complete Linear tickets populated with evidence and proposed fixesDrafts customer responses that require manual human approval before sending

Pricing breakdown

Pricing model: Book a demo

Tutorials & Demos

Frequently asked

SlackSlackDiscordDiscordMicrosoft TeamsMicrosoft TeamsStripeStripeGithubGithubLinearLinear

Want a tailored answer?

See whether Clad fits your stack.

Techbible weighs Clad against what you already pay for, your team shape, and the work that's actually happening. Free to start.

Side by side

Compare Clad

Search the catalog or pick a similar tool to compare pricing, features, and fit.

Or pick from similar tools

More in Help Desk & Support

All tools →
Chatbase

Chatbase

Build and deploy custom conversational agents across multiple communication channels

Gmelius

Gmelius

Manage shared team inboxes, triage incoming emails, and automate workflows directly inside Gmail

Landbot

Landbot

Create conversational chatbots without coding.

Mumble

Mumble

Manage WhatsApp customer conversations, automate sales, and track website visitors from one shared inbox

Acquire

Acquire

Manage customer conversations across chat, email, SMS, and live video in one workspace

Ada

Ada

An AI customer service platform that automates support across chat, voice, email, and more.

Agentplace

Agentplace

Build interactive customer service agents that book appointments and take payments

AI Translations

AI Translations

Automatically translate ServiceNow content across languages, portals, and records

Clad, AI support agent, customer support triage, issue investigation, root cause analysis, ticket resolution, Slack support, Discord support, Linear integration, GitHub investigation, Stripe billing investigation, engineering handoff, draft replies, automated triage, technical support automation