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Enterprise Layer Intelligence
Categories/Help Desk & Support/TechSee
TechSee

TechSee

Founded by Eitan Cohen in 2015

Guide customers through physical product troubleshooting using smartphone cameras and visual AI

Pricing model

Request a Demo

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use TechSee to diagnose and resolve physical equipment problems remotely through interactive visual assistance. Support agents and field technicians can view customer environments via smartphone cameras without requiring app downloads, visually highlighting setup steps or faulty parts on screen. The system uses computer vision to recognize hardware models, verify cable connections, assess Wi-Fi router placement, and deliver automated self-service guidance directly to consumers, cutting down on unnecessary onsite technician visits and repetitive call center inquiries.

What TechSee does

Share live video feeds from mobile device cameras without downloading applicationsAnnotate and draw visual cues on customer screens during live support callsInspect physical ports, wiring, and indicator lights on hardware devicesVerify product serial numbers and model tags using visual recognitionEvaluate router placement against spatial room layouts and network signalsDocument customer troubleshooting steps for follow-up service ticketsGuide users step-by-step through automated device self-service workflowsBrowser-based camera sharing that requires no mobile app downloadVisual pointer and AR drawing tools to highlight physical components directly on video feedsAutomated visual device identification and model recognitionSelf-service visual guides for routine product setup and verificationRoom spatial context analysis combined with network diagnostic dataAutomated capture of customer troubleshooting attempts for technician handoffsVisual warranty check and physical damage assessment tools

Pricing breakdown

Pricing model: Book a demo

Frequently asked

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TechSee, visual assistance, remote support, computer vision, visual AI, field service, remote diagnostics, customer support, Sophie AI, augmented reality support, remote troubleshooting, telecom support, hardware diagnostics, connectivity troubleshooting, smart home support