Teamwork Desk

Founded by Peter Coppinger in 2015

Convert client emails into support tickets and connect them to billable project tasks

Pricing model

Free Trial

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Teamwork Desk to manage incoming customer support requests from a shared inbox. It turns customer emails into support tickets so your team never misses an inquiry. You can organize requests with dedicated inboxes for different clients or internal teams, set automated rules to sort and prioritize urgent messages, and build customized client portals where users can submit issues. The service lets you turn support tickets directly into billable project tasks, track time spent resolving issues, and evaluate agent response performance.

What Teamwork Desk does

Convert incoming emails into support ticketsCreate billable project tasks directly from customer ticketsTrack time spent answering support requests against client budgetsSet up automated triggers to route and prioritize client emailsBuild a customized self-service support portal for clientsMonitor agent response times and customer satisfaction metricsOrganize customer inquiries using dedicated client inboxesConverts incoming emails into trackable support ticketsShared and dedicated client inboxes to organize team communicationAutomated ticket routing, prioritization, and escalationsDirect ticket-to-task creation synced with project schedulesTime tracking on individual tickets to update client retainersCustomizable client portals for submitting and tracking support requestsReporting dashboards that measure agent metrics and customer happinessBuilt-in help docs and onboarding training tools for support staff

Pricing breakdown

Pricing model: Free trial

PlanList price

Starter (per agent) (annual billing)$9.50 / mo, billed annually

Pro (per agent) (annual billing)$17 / mo, billed annually

Premium (per agent) (annual billing)$33 / mo, billed annually

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Tutorials & Demos

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