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Enterprise Layer Intelligence
Categories/Knowledge Management/Stonly
Stonly

Stonly

Founded by Alexis Fogel in 2018

Build interactive troubleshooting guides and knowledge bases for customer support teams

Pricing model

Demo

Rating

β˜… People love it

Time to value

Moderate Setup (1-3 hours)

You can use Stonly to build interactive guides, standard knowledge base articles, and decision trees for support teams and end users. It helps customer service agents resolve complex technical inquiries by following step-by-step documentation embedded directly in their help desk tools. Stonly also allows customers to troubleshoot issues independently through in-app widgets and self-service portals. With built-in AI tools, it can summarize support tickets, draft agent responses, and power conversational answer bots using your verified documentation.

What Stonly does

Create branching decision trees for technical support issuesEmbed interactive self-service widgets inside web productsGenerate automated ticket summaries and resolution suggestionsManage version history and approval flows for help documentationTranslate support articles into multiple languages automaticallyTrack agent adherence and guide view analyticsInteractive step-by-step guides and branching decision treesAI agent assist to summarize tickets and suggest resolutionsConversational AI bot trained on structured documentationEmbeddable customer-facing self-service widgetsWYSIWYG editor with reusable snippets and code blocksAutomatic content translation and multi-language supportDirect integrations with Zendesk, Salesforce, and Freshdesk

Pricing breakdown

Pricing model: Book a demo

Tutorials & Demos

Frequently asked

ZendeskZendeskSalesforceSalesforceFreshdeskFreshdeskServiceNowServiceNow

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Stonly, knowledge management, customer support, interactive guides, decision trees, self-service, help center, Zendesk, Salesforce, Freshdesk, ServiceNow, agent assist, AI answers, troubleshooting