Stonly

Founded by Alexis Fogel in 2018

Build interactive knowledge bases to help customers solve problems faster

Cost

Demo

Rating

★ People love it

Time to value

Moderate Setup (1-3 hours)

You can use Stonly to create step-by-step interactive guides and knowledge base articles for customer support teams and end users. It lets support agents find the right answers quickly within their existing tools, while customers can self-serve through guided troubleshooting flows. Stonly includes AI-powered answer generation, ticket summarization, agent assist features, auto-translation, content versioning, analytics, and integrations with tools like Zendesk, Salesforce, and Freshdesk.

What Stonly does

Create interactive troubleshooting guides with branching stepsSet up an AI chatbot that answers questions from your knowledge baseEmbed agent guidance inside Zendesk or Salesforce ticket viewsTranslate knowledge base content into multiple languages automaticallyTrack which articles and guides support agents use most oftenReview and update outdated knowledge articles through built-in review workflowsGenerate AI-suggested responses for support agents based on open ticketsPublish scheduled knowledge updates with version control and access rightsInteractive step-by-step guides that walk users through complex troubleshootingAI bot that answers questions based on your verified knowledge base contentAgent assist that suggests resolution paths and generates ticket responses automaticallyAuto-translate content into multiple languages without manual effortEmbeds directly inside Zendesk, Freshdesk, and Salesforce so agents never leave their workflowUser-level analytics showing which content gets used and where people drop offContent health tracking and review flows to keep knowledge up to dateAPI that preserves guide structure so external AI tools like LLMs perform more accurately

Tutorials & Demos

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