SightCall

Founded 2014

Guide field technicians and customers remotely using live video and augmented reality

Pricing model

Demo

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use SightCall to guide field technicians and customers through complex repairs using live video and augmented reality markers. The system lets remote experts draw visual annotations directly onto user camera feeds to pinpoint issues without traveling on-site. Every live interaction is recorded and automatically converted into step-by-step troubleshooting guides and training documentation. Service leaders can review support session records to detect recurring maintenance trends, onboard new technicians faster, and share frontline troubleshooting expertise across enterprise field service, manufacturing, and insurance claims teams.

What SightCall does

Initiate live video calls with field techniciansPlace augmented reality markers on equipment partsGenerate step-by-step troubleshooting guides from video callsAnalyze video support session metrics for recurring issuesCapture high-resolution photos during live support sessionsShare mobile screens during remote assistance callsConnect experts and technicians through live interactive videoDraw augmented reality annotations directly on live camera feedsShare mobile screens to guide users through technical proceduresConvert live service recordings into step-by-step guides automaticallySearch operational insights and session data using natural language queriesAssess insurance claims remotely through visual inspections

Pricing breakdown

Pricing model: Book a demo

Frequently asked

Salesforce Service Cloud, ServiceNow FSM, Microsoft Dynamics 365, Zendesk Support, SAP Service Cloud, Oracle Service, SightCall REST API, Webhooks for Data Export

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