Sierra

Founded by Bret Taylor in 2023

Build conversational customer service agents that operate across voice, chat, email, and messaging apps

Pricing model

Demo

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Sierra to create conversational agents for customer support and brand engagement. The system builds multichannel agents from standard operating procedures, transcripts, audio, and written guidelines. You can deploy these agents across chat, SMS, WhatsApp, email, voice, and ChatGPT. Sierra tracks multi-step interactions over time, executes tasks across internal systems, and runs automated tests to evaluate agent accuracy. It also provides observability into tool calls and conversation quality, letting teams review changes before deployment and pay based on achieved business outcomes.

What Sierra does

Build conversational agents from uploaded transcripts and notesConnect customer support channels including voice, email, and WhatsAppInspect agent tool calls and latency metrics in real timeRun multivariate tests on agent conversation flowsFlag difficult customer conversations for human reviewSet up safety guardrails for automated customer communicationsTrack multi-day customer support issues to completionGhostwriter builds customer agents from SOPs, audio files, and transcriptsDeploys a single conversational agent across chat, SMS, WhatsApp, email, and voiceHorizon multi-step planning tracks goals across extended customer journeysDeep conversation analysis and search to inspect agent interactionsObservability dashboard for monitoring tool calls, latency, and knowledge lookupsMultivariate experiment testing for conversation flows and toneAutomated guardrails and issue flagging before shipping updates

Pricing breakdown

Pricing model: Book a demo

Frequently asked

ChatGPT

Used by

Ahmed Quateen

Small Business Owner @ Nucleus Digitalis

In their stack

Maysa Hasan

Full-Stack Developer @ 1

In their stack

Sanu Sudhakaran

Cloud Solutions Architect @ Emvigo Technologies

In their stack

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