Scritch

Founded by Claire Lee in 2023

Answer phone calls and schedule veterinary clinic appointments twenty-four hours a day

Pricing model

Demo

Rating

★ People love it

Time to value

Moderate Setup (1-3 hours)

You can use Scritch to manage incoming telephone calls, schedule appointments, and coordinate client communications for veterinary practices. The virtual receptionist answers incoming calls around the clock, books visits directly in practice management systems, and handles new client intake. It answers clinic policy questions, reviews patient vaccination histories, and routes complex medical inquiries or urgent situations to staff members. The system also processes prescription refill requests, sends signed medical records, and fills cancelled appointment slots automatically so clinic front desks avoid phone overload.

What Scritch does

Answer incoming clinic phone callsBook new patient appointmentsReschedule or cancel existing veterinary visitsTriage patient symptoms for urgent care needsSend signed medical records to clientsCreate follow-up tasks for prescription refillsForward incoming callers to human staff membersAnswers phone calls around the clock without put-on-hold delaysSchedules, reschedules, confirms, and cancels clinic visits automaticallyIntegrates with veterinary practice management software for real-time schedulingAssesses sick pet urgency with symptom triage questionsSends doctor-approved medical records directly to pet parentsLogs prescription refill requests and tasks for front desk staffTransfers urgent calls and complex inquiries to human receptionists

Pricing breakdown

Pricing model: Book a demo

Tutorials & Demos

Frequently asked

Practice Management Systems, Phone Systems, Cornerstone PIMS, Avimark PIMS, ezyVet, Neo, Cloud-based Phone Systems, Clinic Website Widgets

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