Scritch

Founded by Claire Lee in 2023

AI receptionist built only for veterinary practices. Handle appointment scheduling, client phone calls, and pet care communication 24/7 to deliver exceptional customer service.

Cost

Demo

Rating

★ People love it

Time to value

Moderate Setup (1-3 hours)

You can use Scritch to handle all incoming calls for your veterinary practice with an AI receptionist named Emily. Emily schedules appointments, manages existing client records, answers frequently asked questions about your practice, handles prescription refill requests, and sends medical records to clients. The system integrates with your practice management software and phone system, working 24/7 to ensure no calls go unanswered. Emily can transfer urgent cases to staff when needed and helps fill open appointment slots from after-hours cancellations.

What Scritch does

Schedule new appointments in practice management softwareCancel and reschedule existing appointmentsCreate new client profiles and patient recordsSend signed medical records to clients via emailHandle prescription refill requests and leave tasks for staffAnswer practice-specific questions about hours and policiesTransfer emergency calls to available veterinary staffConfirm upcoming appointments with clientsSchedules appointments directly in practice management systemRecognizes clients automatically by phone numberHandles multiple calls simultaneously without wait timesTriages sick patients and assesses urgency levelsSends medical records that comply with state lawsFills open appointment slots from after-hours cancellationsCreates new client and patient records automaticallyTransfers emergency cases to human staff when needed