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Enterprise Layer Intelligence
Categories/Help Desk & Support/Riviera
Riviera

Riviera

Founded by Jeremy Fisher

Answer hotel guest calls, take dining orders, and confirm reservations around the clock

Pricing model

Demo

Rating

★ Mixed Reviews

Time to value

Moderate Setup (1-3 hours)

You can use Riviera to answer hotel guest calls, text messages, and emails automatically around the clock. The software detects guest languages in real time, switching dynamically during conversations to handle reservations, room service orders, and late checkout inquiries. It connects with existing hotel systems to retrieve guest profiles and reservation details before answering. Hotel staff can monitor calls live, read automatic summaries, or take over conversations when necessary, ensuring front desk teams stay focused on guests in the lobby.

What Riviera does

Answer inbound hotel guest phone callsConfirm reservations and appointment timesSend automated SMS responses to guest inquiriesTransfer calls to human staff with conversation summariesLog guest preferences and stay detailsBuild visual workflow paths for different hotel departmentsTrack call analytics and guest sentiment trendsDetects and speaks over ten languages dynamically during callsAnswers simultaneous phone calls without placing guests on holdDisplays caller ID and reservation history before answering callsTransfers calls to front desk staff with full summaries and transcriptsProcesses guest requests and answers questions over iMessage and SMSProvides a visual drag-and-drop editor to build custom call workflowsSurfaces operational trends and guest complaints across call logs

Pricing breakdown

Pricing model: Book a demo

Frequently asked

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Riviera, Voice AI, hotel phone answering, hospitality AI, reservation assistant, multilingual voice agent, call automation, hotel front desk, room service orders, concierge AI, guest communication, SMS messaging, call transcription, workflow builder, guest analytics