Pylon

Founded by Marty Kausas & Advith Chelikani & Robert Eng in 2022

Manage customer support across communication channels with automated issue investigations

Pricing model

Demo, Paid

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Pylon to manage B2B customer support tickets across communication channels like Slack, Microsoft Teams, email, and live chat. It automatically conducts background research on customer issues before your support team opens a ticket. The software links directly with your database, CRM, and issue tracking tools to supply full account context. Teams can set up automated workflows, resolve repetitive questions automatically, route requests to specialists, and direct artificial intelligence assistants to inspect logs and product activity without manual intervention.

What Pylon does

Convert Slack and Teams messages into tracked support ticketsRun automated background checks on reported technical issuesRoute customer conversations to the right team members automaticallySummarize account history from CRM and product usage dataDraft responses to customer inquiries using internal knowledge basesCreate and assign bug tickets in Linear or Jira directly from chatCollect and analyze customer satisfaction ratings after ticket resolutionOmnichannel intake across Slack, Teams, email, chat, WhatsApp, and phonePre-ticket investigations that pull relevant logs and account historySlack assistant that resolves issues and takes action from within chat channelsNatural language workflow creation to configure routing and support policiesDirect integrations with engineering tools like Linear, Jira, and GitHubAccount intelligence combining conversation history, CRM details, and product metricsWorkforce management and customer satisfaction survey tracking