Pylon - Customer Service and Support Tool
Founded by Marty Kausas & Advith Chelikani & Robert Eng in 2022
All-in-one B2B support platform with omnichannel ticketing and AI agents.
Cost
Demo, Paid
Rating
★ People love it
Time to value
Quick Setup (< 1 hour)
Use Pylon to manage B2B customer support in one unified tool. It consolidates ticketing, chat, inbox, knowledge base, customer portals, and workflows across channels like Slack, Teams, email, and widgets. Its AI features include article drafting, autofill, and support agents that prep tickets with context. Ideal for post-sales teams wanting to streamline support, success, and account management while maintaining context and control.
What Pylon does
Tutorials & Demos
Frequently asked
Slack
DiscordWant a tailored answer?
See whether Pylon fits your stack.
Techbible weighs Pylon against what you already pay for, your team shape, and the work that's actually happening. Free to start.
Side by side
Compare Pylon
Search the catalog or pick a similar tool to compare pricing, features, and fit.
Or pick from similar tools
More in Customer Service and Support
All tools →.jpg?alt=media&token=466b73c9-828d-4375-a67b-f9114eba56be)
AIReception
Provides a virtual receptionist with hyperrealistic voices for your business.
Acquire
Engage with your customers directly through live chat, video calls, and co-browsing.
Ada
An AI customer service platform that automates support across chat, voice, email, and more.
Alchemer
A tool for turning customer feedback into actionable insights.
AnyDesk
Access and control remote computers from any device anywhere
Atlas
A Modern customer support platform replacement for Intercom and Zendesk.
Berry
Automate customer onboarding, training, support, and upselling with AI-driven assistance.
Bot247
Deploy custom AI-powered conversational chatbots and digital showcases in minutes to automate customer support and brand engagement.