PolyAI

Founded by Nikola Mrkšić in 2017

Handle customer phone calls and messages automatically without escalating to human representatives

Pricing model

Paid

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use PolyAI to automate voice and text conversations with your customers across phone calls, SMS, and web chat. It replaces human contact center agents for routine and complex customer calls by understanding spoken audio directly with ultra-low latency. You can design custom conversation flows using a visual interface or direct code, test dialog experiences, and connect conversational assistants directly into internal databases and business software. It answers customer questions, books appointments, verifies identities, and completes transactions without routing callers to human support staff.

What PolyAI does

Build automated dialog flows using a visual interface or codeConnect virtual voice agents to existing business APIs and databasesProcess spoken voice queries with turn-taking recognitionRedact sensitive caller data automatically during live phone callsRun automated customer verification sequences via phone and SMSMonitor call resolution rates and voice response latency metricsDirect reasoning over raw voice audio without traditional transcription cascadesSub-300 millisecond response speeds for natural conversation turn-takingConnect Portal and open APIs to integrate with existing enterprise software stacksShared dialog setup that runs across phone, SMS, and web chatNo-code visual flow builder alongside full-code development optionsReal-time personally identifiable information redaction and conversation guardrailsEnterprise security certifications including SOC 2 Type 2, PCI DSS, and ISO 27001

Pricing breakdown

Pricing model: Paid

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Frequently asked

AWS SageMaker, Salesforce, Zendesk, Genesis Cloud, Twilio, Microsoft Dynamics 365, ServiceNow, Oracle Service, Genesys Cloud

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