You can use Malted to analyze customer conversations across calls, emails, and live chats in real time. Built specifically for financial organizations like banks, building societies, and wealth managers, it monitors customer interactions to identify issues and ensure compliance with regulatory standards like Consumer Duty. Instead of sampling small batches of conversations, the system reviews complete communication records using compact models tailored to finance. This allows your team to evaluate customer outcomes, pinpoint service risks, and protect sensitive financial data within dedicated environments.
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