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Enterprise Layer Intelligence
Categories/Help Desk & Support/LiveAgent
LiveAgent

LiveAgent

Founded by Viktor Zeman in 2004

Manage customer support inquiries from live chat, email, phone, and social media in one inbox

Pricing model

Free Trial

Rating

★ People love it

Time to value

Immediate

You can use LiveAgent to bring all customer messages into a unified inbox. It collects emails, live chats, phone calls, and social media inquiries so support agents can respond from a single dashboard. You can set up an automated chatbot to answer common questions around the clock or route tickets to specific team members. It also lets you build a self-service knowledge base, monitor agent response times, track service level agreements, and handle inbound voice calls without external telephony gear.

What LiveAgent does

Convert customer emails into tracked support ticketsAnswer live chat inquiries from website visitorsRoute incoming voice calls to available agentsPublish articles to a self-service knowledge baseSet up automated rules to assign ticket priority and tagsTrack agent response times and resolution metricsCollect feedback ratings from customers after resolved conversationsUnified inbox consolidating email, live chat, calls, and social messagesBuilt-in call center with interactive voice response and call recordingsReal-time live chat widget with typing view previewsCustomizable customer portal and searchable self-service knowledge baseAutomated ticket routing, tagging, and service level agreement trackingMultilingual chatbot integration for handling routine inquiriesPost-chat customer satisfaction ratings and feedback collection

Pricing breakdown

Pricing model: Free trial

PlanList price
Small business (per agent) (annual billing)$15 / mo, billed annually
Small business (per agent)$19 / mo
Medium business (per agent) (annual billing)$29 / mo, billed annually
Medium business (per agent)$35 / mo
Large business (per agent) (annual billing)$49 / mo, billed annually
Large business (per agent)$59 / mo
Enterprise (per agent) (annual billing)$69 / mo, billed annually
Enterprise (per agent)$85 / mo

Frequently asked

ZapierZapierActiveCampaignActiveCampaignAsanaAsanaAWeberAWeberBigCommerceBigCommerceBraintreeBraintreeClickFunnelsClickFunnels

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LiveAgent, help desk, ticketing system, live chat, customer support, call center, knowledge base, customer service, shared inbox, email ticketing, SLA tracking, customer portal, FlowHunt, IVR, contact forms, chat widget