You can use Kayako to manage customer service conversations across email and live chat. The service includes a shared inbox, an automated help desk agent, and a knowledge base to help answer common user questions. Support teams can monitor customer journeys, track open ticket backlogs, and organize incoming requests by product lines or channels. Kayako also provides reporting dashboards to track resolution times and team performance.
What Kayako does
Pricing breakdown
Pricing model: Paid
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