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Enterprise Layer Intelligence
Categories/Help Desk & Support/Intryc
Intryc

Intryc

Founded by Alex Marantelos in 2022

Evaluate customer support conversations and coach agents

Pricing model

Demo, Paid

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Intryc to audit customer service interactions across voice and chat channels automatically. The system scores agent conversations using custom criteria, detects root causes of customer frustration, and identifies knowledge gaps. You can also prepare new support representatives before they interact with live customers through interactive simulations. In addition, Intryc schedules targeted coaching sessions and tracks agent progress over time, ensuring support teams consistently meet quality benchmarks without requiring managers to manually review every single support ticket.

What Intryc does

Audit customer support transcriptsGenerate agent performance scorecardsSimulate practice conversations for onboardingSchedule agent coaching sessionsIdentify root causes of client dissatisfactionTrack CSAT fluctuations across support teamsReview communication tone and empathy in responsesAutomated scoring of voice and chat conversationsInteractive training simulations for agent onboardingRoot cause detection for customer frustration in real timeAutomated scheduling and drafting of agent coaching sessionsCustomizable quality scorecards with smart conversation samplingContinuous performance tracking across human and automated agents

Pricing breakdown

Pricing model: Book a demo

Tutorials & Demos

Frequently asked

FreshdeskFreshdeskHelp ScoutHelp ScoutZendeskZendeskSalesforceSalesforce

Used by

J__Navarro

J__Navarro

SEO Specialist @ NavarroMD

In their stack

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Intryc, customer service QA, quality assurance, agent coaching, call scoring, ticket audit, conversation analytics, agent training, support simulations, CSAT improvement, root cause analysis, contact center QA, scorecard automation, voice QA, chat QA