Insight7

Founded 2022

Analyze customer calls and provide real-time guidance and automated quality scoring for teams

Pricing model

Free Tier, Paid

You can use Insight7 to analyze customer service and sales conversations across calls, chats, and emails. The system scores every conversation against quality benchmarks, checks compliance rules, and identifies customer pain points or buying signals. During live interactions, it delivers real-time prompts and next steps to assist agents. You can also run simulated customer interactions to train team members, screen job candidates, and test automated voice and chat agents before deploying them to handle appointment bookings, refund requests, or payment processing.

What Insight7 does

Score call recordings against custom quality criteriaDisplay real-time prompts to agents during phone callsRun simulated practice scenarios for sales and support repsIdentify buying signals and objections in recorded meetingsRedact sensitive customer data from transcriptsTrack agent performance metrics and coaching progressAutomatically score every customer call against quality and compliance benchmarksDeliver real-time prompts and recommended next steps to agents during live callsSimulate customer conversations to test agents and screen job applicantsDeploy automated voice and chat agents to book appointments and take paymentsDetect buying signals, upsell opportunities, and customer pain points across conversationsRedact personal identifiable information and protected health data automatically