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Enterprise Layer Intelligence
Categories/Help Desk & Support/HiOperator
HiOperator

HiOperator

Founded 2016

Automate customer support tickets with machine learning models and managed human agents

Pricing model

Demo

You can use HiOperator to handle incoming customer service requests across email, SMS, and chat. The service combines language models with managed human agents to answer customer questions and resolve issues. It categorizes tickets automatically, tags conversation reasons, and triggers automated replies for common problems. When complex requests arrive, trained human representatives take over the conversation directly inside your systems. Pricing works on a pay-per-resolution basis, allowing you to pay only for tickets that get completely answered and resolved without ongoing agent hourly fees.

What HiOperator does

Auto-tag incoming customer inquiriesSend automated replies to order status questionsResolve customer tickets over SMSEscalate complex issues to managed human agentsMeasure customer sentiment in real timeTrack support ticket resolution ratesAudit conversation quality for complianceAutomated conversational replies for frequent customer inquiriesAuto-tagging to categorize incoming customer support ticketsFully managed human support agents for complex inquiriesSMS chatbot for customer support directly on mobile phonesAnti-hallucination safeguards to keep answers factualPay-per-resolution billing without hourly agent ratesReal-time sentiment scoring across customer conversations

Pricing breakdown

Pricing model: Book a demo

Frequently asked

Zendesk, Kustomer, Gorgias, Gladly, Shopify, Custom API Endpoints, Salesforce, Intercom

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HiOperator, customer support, customer service, automated ticketing, HiAuto, HiLite, SMS customer support, outsourced agents, QA monitoring, support automation, ticket categorization, pay per resolution, help desk support, conversational AI support, contact center