Document360

Founded by Saravana Kumar in 2017

Build and manage a knowledge base for customers and internal teams

Pricing model

Free Trial

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Document360 to create and publish documentation for customers, employees, and support teams. It includes an AI-powered editor to generate and improve articles, an AI chatbot that answers questions based on your docs, and an AI search that cites sources. You can build internal wikis, external help centers, API docs, SOPs, and user manuals. It supports custom workflows, analytics, role-based access, SSO, localization, and integrates with tools like Slack, Zendesk, and Salesforce.

What Document360 does

Write and publish knowledge base articles with an AI writing assistantBuild a custom-branded help center with your own domain and SEO settingsSet up role-based access so only authorized team members can edit contentDeploy an AI chatbot trained on your documentation to answer customer questionsReview and approve content changes using a custom multi-step workflowExport documentation pages to PDF for offline or print distributionMonitor article performance and search queries using built-in analyticsConnect your knowledge base to third-party tools like Slack and ZendeskAI chatbot that answers questions directly from your documentationAI writing agent that generates docs from uploaded videos and filesMCP server that connects your knowledge base to ChatGPT, Claude, and CopilotAI search that cites the exact article source for every answerSupport ticket deflection by surfacing relevant articles before users contact supportInteractive decision tree to guide users through troubleshooting stepsCustom workflow builder for review and approval of documentationDuplicate content detection to flag redundant articles