CloudTalk

Founded by Martin Malych in 2016

Make and receive business phone calls with automated routing, outbound dialers, and voice agents

Pricing model

Paid

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use CloudTalk to run inbound and outbound calling operations for your sales and customer support teams. The service provides local phone numbers across more than 160 countries, automated call routing, click-to-call, and power dialers. You can deploy voice agents to answer routine customer questions, qualify leads, and handle overflow calls after business hours. CloudTalk records your conversations, tracks agent performance with call scoring, and logs transcripts and customer call history directly into your connected CRM system.

What CloudTalk does

Purchase and configure international phone numbers in multiple countriesSet up IVR menus and skill-based call distribution rulesPlace outbound phone calls directly from CRM records using click-to-callMonitor live ongoing customer conversations and whisper advice to agentsRecord telephone calls and automatically generate conversation summariesSend follow-up SMS messages and tracking links to callersBuild automated voice agents from existing company knowledge basesLocal phone numbers available in over 160 countriesAutomated voice agents that answer calls in more than 70 languagesPower dialer and parallel calling tools to speed up outbound salesSkill-based and intent-based call routing to connect callers to the right agentLive call monitoring, whispering, and call takeovers for team supervisorsAutomatic two-way call logging and transcript synchronization with CRMsAutomated voicemail detection to save reps time when dialingCall quality scoring and sentiment analysis across all rep conversations