Caucus

Founded by Amir Farahani in 2025

Manage constituent inquiries and automate public sector casework from a unified inbox

Pricing model

Demo

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Caucus to handle constituent communications across multiple channels in a single place. The system connects emails, webforms, physical mail, and phone records into one inbox so your team can track casework effortlessly. It automatically triages inbound messages, tags issues, and drafts responses to answer recurring questions immediately. Staff can review batched replies or let automated agents resolve common requests around the clock. Detailed analytics track engagement trends, identify common constituent issues, and generate accountability reports for public leadership.

What Caucus does

Triage incoming constituent service requests automaticallyCombine phone logs and emails into unified case filesDraft batched responses to recurring public inquiriesAssign constituent casework tickets to specific department staffGenerate analytics reports on community engagement trendsMaintain audit logs and access records for public complianceUnified inbox connecting emails, webforms, physical mail, and phone callsAutomated message triaging and categorization for incoming caseworkBatch response delivery to resolve similar constituent inquiries simultaneouslyFull audit trails and data governance aligned with public sector security standardsContinuous automated handling for incoming inquiries outside regular office hoursConstituent engagement analytics to monitor community issues and staff resolution ratesCasework assignment and task tracking across internal government departments

Pricing breakdown

Pricing model: Book a demo

Frequently asked

Stripe

New Relic

AWS

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