Atlas

Founded by Jon O'Bryan

Automate customer support replies and resolve tickets with agent assistance and session recordings

Pricing model

Paid

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Atlas to automate and manage your customer support operations across multiple channels. It features an automated assistant that answers customer inquiries, executes actions like issuing refunds, and follows strict policy guardrails. Support agents can view unified customer conversation timelines, watch user session recordings to diagnose bugs faster, and use context-aware response drafts to reply quickly. Atlas also automatically generates and updates help center documentation from resolved tickets and team chat logs, keeping your knowledge base accurate and conflict-free.

What Atlas does

Automate ticket responses across multiple communication channelsReview user session recordings to diagnose software bugsGenerate help center articles from existing ticket conversationsDetect and resolve conflicting knowledge base documentationDraft context-aware replies for customer support agentsExecute customer actions like issuing refunds and creditsTrack chronological customer conversation historiesAutomate multi-step support actions like refunds and schedulingWatch user session recordings directly within ticket timelinesDraft customer replies using context briefs and verified sourcesAutogenerate and refresh knowledge base articles from resolved ticketsDetect conflicting information across different knowledge documentsManage and resolve support requests directly within Slack

Pricing breakdown

Pricing model: Paid

PlanList price

Basic (per seat)$39 / mo

Standard (per seat)$79 / mo

Pro (per seat)$119 / mo

Frequently asked

Slack

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