Atera

Founded by Gil Pekelman in 2012

Manage IT devices, resolve support tickets, deploy system patches, and monitor company networks remotely

Pricing model

Free Trial

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Atera to manage corporate IT environments, automate technical support, and track hardware endpoints across your organization. It combines remote monitoring with help desk ticketing so technicians can diagnose computer errors, execute remote scripts, and install operating system updates. The system includes an autonomous agent called Robin that interacts with users to troubleshoot network faults, reset credentials, and resolve routine incidents directly on connected devices. It also scans networks for unauthorized devices and generates reports on team workload and ticket response times.

What Atera does

Create and assign IT support ticketsSchedule operating system patches across devicesInitiate remote desktop support sessionsRun diagnostic scripts on remote endpointsDiscover and map devices connected to the networkGenerate billing reports based on technician hoursConfigure automated alerts for hardware failuresRobin AI agent resolves technical incidents on endpoints autonomouslyRemote device monitoring and background script executionCentralized service desk ticketing systemAutomated OS and software patch managementNetwork discovery scanner for connected hardwareIntegrated remote desktop access via SplashtopPricing structured per technician with unlimited managed devices