xMatters

Founded by Troy McAlpin in 2000

Automate incident management and alert the right people when systems fail

Cost

Free Trial

Rating

★ People love it

Time to value

Moderate Setup (1-3 hours)

You can use xMatters to automatically detect IT incidents, trigger remediation workflows, and notify the right on-call engineers without manual intervention. It connects to your existing monitoring and observability tools, enriches alerts with context like service ownership and recent changes, and lets responders act directly from notifications. It also provides post-incident analytics to identify recurring problems and an AI agent that guides teams through resolution using historical data and service dependencies.

What xMatters does

Set up on-call schedules and escalation policies for engineering teamsConfigure automated workflows that trigger when monitoring tools detect anomaliesEnrich incoming alerts with service dependency and ownership dataCreate no-code runbooks to auto-remediate known incident typesSend targeted notifications to specific responders via SMS, email, or chat appsGenerate post-incident reports with full action timelinesConnect monitoring tools like Datadog or Splunk to centralize alert handlingReview incident trends and bottlenecks using built-in analytics dashboardsAI agent that guides responders using historical incident data and service dependenciesResponders can trigger workflows or resolve incidents directly from alert notificationsNo-code workflow automation for incident response and auto-remediationAlert enrichment with service ownership, dependencies, and recent change contextPost-incident analytics that surface trends and highlight process bottlenecksIntegrates with monitoring and observability tools to catch anomalies before users noticePredefined runbooks that auto-remediate common issues without human interventionAudit trail tracking every action taken during an incident for compliance purposes

Frequently asked

ServiceNow Slack

AWS

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