xMatters

Founded by Troy McAlpin in 2000

Automate incident response and route alerts to on-call engineers across your IT infrastructure

Pricing model

Free Trial

Rating

★ People love it

Time to value

Moderate Setup (1-3 hours)

You can use xMatters to manage IT outages, route critical alerts, and coordinate response workflows across engineering teams. The system connects directly to your monitoring tools to spot service disruptions before customers notice them. When an alert triggers, it notifies the right on-call engineers through mobile notifications, phone calls, or messaging apps. Responders can execute predefined runbooks directly from their notifications to reboot servers or remediate issues automatically. It also tracks incident history, post-mortem data, and team metrics to fix recurring operational problems.

What xMatters does

Configure on-call rotation schedulesCreate automated incident escalation policiesBuild no-code remediation workflowsTrigger runbooks directly from mobile notificationsEnrich monitoring alerts with service contextTrack mean time to resolution metricsSynchronize incidents with IT ticketing systemsOn-call scheduling and multi-channel incident notificationsAutomated runbook remediation triggered directly from alertsSignal enrichment with service ownership and dependency contextNo-code workflow builder for incident triage and escalationsIntegration with observability and monitoring systemsPost-incident analytics and performance audit trails

Pricing breakdown

Pricing model: Free trial

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