BigPanda

Founded by Assaf Resnick & Elik Eizenberg in 2012

Automate IT incident detection, triage, and resolution using AI agents

Pricing model

Demo

Rating

★ People love it

Time to value

Requires Expertise

You can use BigPanda to automate IT operations work across detection, triage, and incident resolution. It uses AI agents to handle repetitive L1 tasks, correlate alerts into meaningful incidents, identify root causes, and surface recommended actions before engineers even start investigating. It connects to your monitoring tools and ITSM systems like ServiceNow, consolidates alert noise into context-rich incidents, and helps prevent outages by flagging high-risk changes before they cause problems.

What BigPanda does

Correlate alerts from multiple monitoring sources into a single incidentAssign root cause and recommended action to every incoming incidentAutomate L1 triage and escalation decisions using AI agentsAnalyze upcoming changes for risk and flag dangerous ones before approvalCreate context-rich tickets in ServiceNow from raw alert noiseIdentify similar past incidents to guide current resolutionMonitor SLA timers and surface breach risk before it happensBuild and maintain a knowledge graph of IT services and dependenciesCorrelates thousands of alerts into a small number of actionable incidents automaticallyBuilds a living IT knowledge graph that connects services, topology, and historical contextAI agents handle L1 repetitive tasks and escalations without human interventionFlags high-risk IT changes before they are approved to prevent outagesProvides root cause analysis and recommended actions on every incident ticketIntegrates directly with ServiceNow to enrich tickets with alert contextTracks similar past incidents to speed up resolution for recurring problemsGenerates insights from messy, real-world monitoring data without requiring clean data first