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Enterprise Layer Intelligence
Categories/Product Management/UXPressia
UXPressia

UXPressia

Founded by Fernando Cera in 2015

Create visual customer journey maps, user personas, and service blueprints with team collaboration

Pricing model

Free Tier, Paid

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use UXPressia to create detailed customer journey maps, build user personas, and design service blueprints for your organization. The system lets your team visualize user interactions, touchpoints, pain points, and emotions across different customer stages. You can organize research insights into manageable data chunks, assign owners to specific journey steps, and collaborate with colleagues in real time. It also offers pre-built templates, AI assistance for drafting maps and personas, and options to export your finished work to PDF, PNG, or PowerPoint presentations.

What UXPressia does

Build visual customer journey maps from scratch or templatesCreate and customize detailed user persona profilesMap service blueprints with organizational backstage processesGenerate journey maps and personas using built-in AIExport journey maps into PDF, PNG, CSV, or PPTX formatsOrganize research insights and assign ownership tags to journey stepsEmbed live analytics and external media into journey stagesInteractive customer journey mapping canvas with custom lanesUser persona generator with customizable demographic and behavioral attributesService blueprint creation to map frontstage and backstage operationsImpact mapping to connect business goals with user deliverablesAI features to generate journey maps and chat with personasCentralized CX repository with custom tags, statuses, and ownershipExport options to PDF, PNG, CSV, and PowerPoint presentations

Pricing breakdown

Pricing model: Free tier, Paid

PlanList price
FreeFree
Pro (per user)$36 / mo
Business (per user)$95 / mo

Frequently asked

Google Analytics, Mixpanel, Slack, Microsoft Teams, Jira, Azure DevOps, Qualtrics, Google Sheets, Figma (Embed), Zapier

Used by

Keyur

Keyur

UX Designer @ Keyur

In their stack

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UXPressia, customer journey mapping, user personas, service blueprints, impact mapping, CX management, journey maps, user research, experience design, persona creator, journey analytics, customer experience, customer journey taxonomy, AI personas, AI journey maps, export journey maps