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Enterprise Layer Intelligence
Categories/Sales Enablement/Reputation
Reputation

Reputation

Founded 2006

Manage online reviews, business listings, and customer feedback

Pricing model

Paid

Rating

★ People love it

Time to value

Moderate Setup (1-3 hours)

You can use Reputation to monitor and manage customer reviews, local business listings, and surveys across multiple locations. It collects public feedback from review sites, search engines, and social media into a single dashboard. Your teams can track star ratings, answer negative feedback, and update business hours or addresses across directory sites. The software scores your online sentiment against local competitors, sends automated feedback surveys to recent customers, and highlights specific operational issues that need attention across different store or clinic branches.

What Reputation does

Collect and respond to customer reviews across multiple sitesSync business listing data across maps and online directoriesDispatch customer feedback surveys by text message or emailTrack star rating trends across physical business locationsAnalyze competitor customer sentiment and service ratingsFlag negative customer feedback for immediate store-level follow upCentralized dashboard for tracking customer reviews across directoriesDirectory listing sync for business hours, phone numbers, and addressesAutomated customer survey distribution via email and textCompetitor sentiment benchmarking and performance scoringReview request generation to increase total star ratingsSocial media monitoring and direct response tools for local teams

Pricing breakdown

Pricing model: Paid

PlanList price
Rep Core (per location)$80 / mo
Rep Core + Pulse (per location)$115 / mo
Rep Core + Surveys (per location)$150 / mo

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Reputation, review management, customer feedback, local listings, directory management, business listings, customer surveys, sentiment analysis, local SEO, star ratings, competitor benchmarking, multi-location feedback, online reviews, customer experience, search discovery