Poth Labs

Collect customer feedback to explain product usage gaps

Pricing model

Free Tier

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Poth Labs to connect your customer data sources and uncover the reasons behind user behavior. The software links onboarding calls, support tickets, and product events to specific customer accounts. When existing metrics fail to explain why users drop off or experience friction, it automatically asks targeted follow-up questions to the relevant users. It maps their direct responses back to account records as new evidence. Teams can pinpoint onboarding bottlenecks, clarify contradictory usage signals, and guide product decisions with actual user context.

What Poth Labs does

Connect customer communication and telemetry data sourcesMap support tickets and call summaries to specific customer accountsGenerate automated follow-up survey questions for inactive accountsIdentify friction points within self-serve onboarding flowsReview conflicting signals between user feedback and account usageTrack account-level evidence across product updatesConnects calls, tickets, and product events to individual customer profilesIdentifies gaps where product telemetry cannot explain user drop-offSends adaptive micro-surveys directly to affected usersAttaches customer responses directly to account records as decision evidenceFlags discrepancies between customer survey feedback and actual product usageDisplays cited source context cards for every customer insight

Pricing breakdown

Pricing model: Free tier

Tutorials & Demos

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